Ordered my vape last week, and when it arrived, I realised I had picked the wrong flavour by mistake. I reached out to the team, and surprisingly, they arranged an exchange without any hassle! Got my preferred one within a few days. Really appreciate their customer-first approach.
09 Feb, 2025
Samar
New Delhi
Title
Pehli baar VapeX se order kiya tha, thoda doubt tha pehle, par jaise hi parcel mila, packaging dekh ke hi samajh aa gaya ki genuine product hai. Taste bhi bilkul sahi hai, aur battery backup bhi badhiya chal raha hai. Ab se yahin se lunga
13 Jan, 2025
Hari Teja
Karwar, Karnataka
Title
Faced a small issue with my deviceโwasnโt hitting properly. Contacted their support, and they patiently guided me on how to fix it. Turns out, it was a minor setting issue. Super helpful team, didnโt expect such quick responses. Happy with the purchase!
29 Dec, 2024
Soham Goenka
Ahmedabad, Gujrat
Title
Meri delivery 3 din late ho gayi thi, to maine socha service acchi nahi hogi. Par jaise hi package mila, sab kuch original aur perfectly packed tha. Ek baar vape try kiya, aur quality top-notch nikli! Late aaya, par worth the wait tha.
08 Mar, 2025
Naveen
New Delhi
Title
Vape pull nahi ho raha tha, par customer support ne ek chhoti si trick batayi, aur ab perfectly kaam kar raha hai. Quick and helpful service!
13 Jun, 2024
Krishnendu
Kolkata, West Bengal
Title
Was skeptical about online vape shopping, but VapeX proved me wrong. They delivered exactly what I ordered, with proper packaging and no leaks. Also, they keep introducing new flavours, which is a huge plus for me. Definitely my go-to now!
17 May, 2024
Got Questions?
Frequently Asked Questions
We're here to help. Browse our FAQs for answers, or contact our support team.
Ships in 24 hours. Express Cargo, 2-4 days. COD available. Delays possible (holidays, etc.). Multiple orders may be canceled.
Do E-cigarettes Help Quit Smoking?
Many find them effective. Millions in Europe report success or reduced consumption.
Can I Change Shipping Address After Dispatch?
No. New order required.
1-Day Delivery via Air Shipment?
Not available. Batteries prohibited by air regulations. Ships via road cargo.
Is there any exchange on free /giveaway or compensation articles?
Please note that free or giveaway items are provided as-is and are not eligible for replacement, exchange, or return.
VapeX was established in 2019 with a vision to offer the widest range of vapes and pod kits. Our sole mission is to deliver the highest quality products and exceptional service. Today, we are proud to have a growing community of over 13,000 satisfied customers. Every product listed has been personally tested and reviewed to ensure quality and reliability.